"Dear Charles, I felt it necessary to feedback on our recent experience with your business and in particular Romily. Both my wife and I have been looking for a property for well over a year now and have felt the level of professionalism and personal touch with all the estate agents in Bromsgrove to be not at a very high level and have been left very frustrated on many occasions. However, since walking into your branch we were amazed on the level of service and the time taken by Romily to listen to our current situation/requirements and the levels of communication we had were outstanding. Unfortunately, we did not progress with the property on College Road but we will be highly recommending Charles Howell to others and I am sure Romily will find us somewhere in the future and market our current property as and when we come to sell/rent."
"The level of service in all aspects was excellent. The staff went above and beyond to help us secure our new home and to make the purchase process as smooth as possible. Our experience was first rate!"
"We were kept informed of all updates on the property. Checks were thorough before the house was sold subject to contract."
"Was aware from boards and Rightmove that you have a high market share of the larger/high prices houses. A pro-active approach and spent a lot of time understanding our requirements and on many occasions went the extra mile. Regardless of time, a member of staff was always contactable."
"No matter how many times I called, it was never a problem. Romily was very helpful: approachable, friendly and extremely professional. Good quality service."
"We were made aware of the property by a pro-active call from the Barnt Green Office regarding the house coming to market. The staff were excellent and professional, were always available and would go the extra mile to facilitate our purchase."
"Romily was superb, very helpful and a great asset to the company. She was very friendly."
"I could not have wished for a better service. The team at the Barnt Green Office were helpful and friendly – they are a credit to the company"
"We cannot speak too highly of the friendly and practical, skilful and reassuring way that the staff dealt with every apparent snag in our sale and purchase. It would have been easy to believe that we were their only client! We would never go to anyone else. Our way forward was always made smooth and we have complete confidence that the company would do just the same for other or for ourselves in the future."
"The presentation of the Barnt Green Office/Sale Boards were factors which led to instructing Charles Howell Estate Agents. They also seem to have a good sale time period. Charles Howell is very fortunate to have such a great team at Barnt Green "
"We are more than satisfied with the service provided. The staff are a credit to the company. Pleasant & helpful at all stages of the sale. Charles Howell will always be my first choice in the future and the agents I would recommend to anyone who needs an estate agent."
"May we take this opportunity of thanking to all of the staff for their help & guidance. We would recommend Charles Howell Estate Agents to anyone who wants 'the best'."
"A very nice agent. Knowledgeable & friendly staff. We would recommend Charles Howell Estate Agents to any friends wishing to sell "
"We have had dealings with other local estate agents and you stand head & shoulders above them all. Your staff are knowledgeable, engaged and it is obvious that they enjoy their work. Thankyou all for your help!"
"Quick & Successful sale, knowledgeable & friendly staff, would personally recommend."
"We have nothing but praise for the staff who in our opinion went above that of which we are accustomed to, in order to ensure, the process was as smooth & stress free as possible, especially when realising our solicitor appeared not to be up to expectations, causing many delays & hold ups. Thank you."
"The approach and attitude is prompt & expert. Would use/recommend Charles Howell again."
"Overall package was very helpful & staff were very knowledgeable. "
"Fantastic experience - we have bought two houses and sold one through Charles Howell via Romily and would not go elsewhere in future. I recommend Charles Howell Estate Agents to everyone I speak to."
"I found the service extremely helpful & would recommend Charles Howell Estate Agents for personal service to a friend."
"We have had a very good experience especially due to the fact i have been ready for three years & now am in my own home again."
"Staff were all exceptionally helpful & very good to deal with. They went out of their way to help even when our buyers solicitors were slow. Profile, photography & brochure quality influenced us to use Charles Howell Estate agents who we would happily recommend in the future."
"Very helpful with immediate replies to phone calls & texts. Very good at chasing vendors solicitors. Very personal service which was much appreciated!"
"Jade - Of the six estate agents I contacted with a view to purchasing a property in Bromsgrove, you were the only one who has proactively contacted me (credit to you and your great customer service)."
"Highly rate Jane, she's been brilliant."
"Initial dealings with Janie were excellent "
"The staff were always at hand to answer any questions and constantly made sure we were kept up to date with all proceedings. Couldn't fault them in any way."
"Helpful and positive throughout often beyond the call of duty."
"Always friendly and knowledgeable. Excellent."
"Jade at the Bromsgrove office was approachable and very helpful. Regular contact was great. We would recommend CH because of their staff."
"All processes carried out quickly & professionally by the Barnt Green Team - they impressed us immensely on our purchase. Jane was very knowledgeable & friendly. Selling through Charles Howell was a positive experience."
"Nothing is too much trouble, truly exceptional experience 'Bonus in Order!' We believe your staff perform above & beyond their pay grades (how do you improve on excellence?! Without question, the whole experience was trouble free. As you can see from our previous comments we have been so pleased with the level of service & commitment to detail given during our sale. Our sincere thanks go out to Romily & Jade as they made our lives so easy during what is a stressful time. Love you Ladies. "
"Romily was excellent, fully understood our needs, kept us well informed & was very accommodating. She was always totally professional but also friendly & approachable. She went far, above & beyond the call of duty."
"Jade has been absolutely fantastic, extremely responsive and helpful. The steps she took to chase all the solicitors in the chain was greatly appreciated. I would recommend Charles Howell Estate Agents to a friend who was looking to sell their property."
"The first impression at the Bromsgrove branch was positive and enthusiastic with a 'Can do' attitude. The sale was hassle free, it was completely supported & flexed around our needs. Jade Stokes has been a breath of fresh air , we don't know how we would have coped through an extraordinarily difficult exchange without her support - on call at any time. Amazing! Customer service is outstanding...would recommend Jade Stokes based on experience. We are so pleased to have met Jade, she has continually gone above & beyond to help us. What a great ambassador for Charles Howell . Keep up the great work."
"This has been an amazingly positive experience. Your staff are superb. I cannot praise them enough. THANK YOU. "
"Profile of property was good. Jade was easy to contact, professional, helpful, friendly & also re-assuring. "
"Jade Stokes was handling our vendors sale. She was excellent, extremely helpful & knowledgeable. She seemed to 'manage' the whole chain with perseverance & professionalism. Excellent communication skills. "
"We couldn't fault either Romily or Jade who were available at 'out of hours' times to discuss or tell us any news. Excellent personalised service at all times. Given we are both in the 'older age' bracket, We felt that what could have been a long, drawn out experience, became a journey where we were supported all the way through, making it so much less stressful than we perhaps anticipated."
"Romily made lots of communication getting the property booked for appraisal with a fantastic personality. Romily & Jade were engaging, enthusiastic & professional. Jade was especially fantastic at chasing & progressing our long and difficult chain. We cannot thank her enough. We'll never use another estate agent."
"Extremely helpful in all aspects. We thank all of the staff for the very professional yet personal way in which they dealt with the renting & subsequent purchase of the property for my mother, at a very difficult family time. We cannot fault the level of service."
"We have enjoyed the experience, Romily has made it as stress free as possible."
"I would like to thank all staff for all their help, in particular Jade. You were knowledgeable, patient & thoughtful in ensuring the swift sale of the property. Thank you. I love my new home!"
"The enthusiasm & professionalism of the visiting agent (Jade Stokes) exuded confidence & gained our immediate trust. I am so thankful that we stumbled across Charles Howell EA, they immediately stood out from other agents who had valued our property. It was a stress free transaction for us as nothing was too much trouble. I would definitely recommend and use them again without hesitation."
"The staff were very helpful & flexible, viewings were easy to arrange. Everything was good!"
"Really impressed by the photos - how the property was arranged to look its best. I had every confidence & trust in the staff and during my interaction I can honestly say I haven't come across any areas that could be improved upon. I was made to feel that Charles Howell were acting in my best interest at all times and Thank you for an easy and productive transaction. I shall be recommending CHEA because of their efficiency, knowledge and keeping me informed at all times throughout the sale!"
"Very reactive response to the valuation, the properties you sell are 'Niche' and we felt the 'fit; seemed good. We were happy with the sharp, responsive & efficient support from Jade received throughout the sale and appreciated her going the extra mile dressing up the cottage for photos. She was extremely knowledgeable re. the local market and very informative on viewings. Very enthusiastic and took any pain or reservation out of our minds. Superb service taking 'out of hours' calls when necessary. We were extremely satisfied with CH service."
"Jade was proactive, knowledgeable and took pride in the customer service. I found her the easiest and most helpful estate agent I have dealt with for a long time. I felt she went the extra mile, couldn't do enough to help and was a pleasure to deal with."
"Most professional of the three agents approached in Barnt Green Extremely helpful Look after their clients needs like a family."
"Good staff and accessible by phone or e mail Very helpful in particular Janie"